Budget Car Rental Wait
Orlando, Florida Airport Budget Rent-a-Car keeps Customers with Reservations Waiting hours. Even Pregnant women. While Dollar Rental brings 8 people to service the line Budget keeps hundreds waiting.
Tags: analysis, Betty Powers, Breanna Moore, budget, car, commentary, customer, documentary, Dollar, florida, Grassroots, line, long, orlando, rental, waits, williamwagener
Filed under: Car Rental Discounts
I guess thats why they call themselves budget!
get over it
And I thought my wife and I just had an unlucky day.. .. ..
wow. Never thought it would get over 500 views, and now its is 4,495. . . wow… just WoW, and two years later … no change.
We had exactly the same experience with Budget at Orlando airport on a different day, this is NORMAL for Budget at Orlando airport – We waited over 2 hours on top of a 7 hour flight from the UK and will never book with Budget car hire again. Surly service and no apology didn’t help lighten our mood. A terrible start to an otherwise great holiday. The other car rental companies didn’t have this problem so book with them.
wow, its been so long since i seen this video. i was clearing out my favorites and here is the video that once, got me into a uproar but now, i dont care. i still work there but seeing more and more of the truth. so comming from a budget employee do yourself a favor, stay away!!!
Thanx for that . Next time if there is one EXPRESS CHECKout the way to go. Got it. Thanks again.
Fred from the video ( 2weeks ago)
I have just returned from orlando tried budget again this time I used their fast checkout very good much quicker
The line also takes long because companies like Budget , Dollar and Alamo FORCE the rental agents to oversell on the customers by selling insurance and also upgrades. If the rental agents do not reach a certain amount that these companies want they get fired. Avoid these places. Whoever sells insurance in Florida must be licensed. These companies do not provide any license to the rental agents. Even so they fire them if they don’t put more money in the companies pockets. Wake up authorities.
on top of all that when you already have customers in hand. i am a manager in CA and have never ever seen this before. but u need to also remember you chose us more or less on price and availability then speedy service. but as a consumer as well i am sorry to see you had to wait that long…and i bet anyone who re rented from budget got a killer deal the next time for sure . Steve Lake Elsinore, CA.
camera makes no difference… come on we only make money when we rent cars there was obviously a problem on this one day. I am a manager in CA and have never ever see this before. there are so many veriable on this situation its hard to say what went wrong, we value every customer no matter what… as far as a reservation goes ok i see your side but here is ours… at least 10% no show everyday of the week… at least 15% were made the night before or only hours before… it is very hard to stay
yea, I am surprised at the hits and smoldering anger… too.
Never thought it wouold get more than 500 views… apparently I videoed a latent ANGER that vibrates with more than I thought. and I did Ask Management for an interview before posting… they declined. Wise on their part.
Wow….a year later and your video still poses alot of controversy and hits. You should consider making a “budget wait line 2″ sequel video. I think this time you should attempt to interview both sides of the coin. The customers point of view as well as maybe the employees or managements point of view (if your able to of course). What bothered me I guess with your video is it ONLY showed the customers point of view rather than looking at both sides of the coin.
Well when I’m at work at Budget the biggest “bitch” complaint I get is over damage. I always hear these famous words “I did not do it” when yet we have NO proof that it was previous. For example how can you NOT notice a big crack in the windshield before leaving the lot and say “I did not do it” when the car was clearly looked over by the customer and documented?? Which I have really seen happen before by the way on a windshield.
non union? dude, were local 272, united auto workers. Just giving you some new information. Maybe the private owned locations arent union, but airport locations are defenitly union.
You would Know better than I. I rarely rent a car, and since
this experience have twice avoided renting cars. But if you say Your Budget Corp. have better cars for equal or less than
Dollar… I’ll take your word for it. i just avoid renting or flying.
this was a rare thing for me. And since I avoid it like the plague. Thanks.
thats because dollar dont have the rates we have. We have quality cars at an affordable rate. Now question me on that
Well How come, Dollar has a very short line.?
Hope you survive the Lay offs.
They were, about 2 hours worth of patience…. , but I can’t believe this now has over 3000 views…. I lot of folks are pissed, all i did is document it…
we cant even use those cars anymore, and that dosent help matters either. Anyway, sorry to go on and on, but remember this, budget never intentionally wants to loose people. We try to provide a good service at an affordable rate.
p.s by the way, you guys got pex breathing down your necks by you?( performance excellence). those projects are over rated!
cant just be patient. We’re not trying to loose customers. I dont know about your location, but by me we try to compensate our customers. Sometimes it works sometimes id dosent. All im saying is, there is no flawless buisness. Look at wall street!lol. Im only a service agent at budget but i see alot of what goes on, and as a lead agent i can tell you, we get it on our end too. Why wasnt my car ready, what took so long. Some of these same people are the people who trash the cars to which
i work for budget as well, i understand people get frusterated and just want to get their car and go. But they need to understand, sometimes the reservation center over books us and fleet distrobution dosent have the neccesary cars to fit those reservations. Plus now with the economy the way it is , my location (which will remain anonymous) has been going through massive layoffs. So you have overbooking, not enough distrobution, and not enough manpower to handle any of it. I dont know why people
You must really have a stick up your @ss to waste time posting about rental car service. I joined all the frequent renter programs for all companies and wave at you when I go directly to my car, which is always clean and ready for me. Good luck to those of you not smart enough to figure it out.
I agree, seeing as he is so critical towards Budget, why not show us how you would do it, or is everything you do perfect…without error? Shit happens, get over it….there are people in this world who cannot afford to holiday/travel….so stop being so critical and be thankful.
yes and unfortunately the AVIS attitude and lack of real service has permeated through the Budget group now like wildfire. Is such a shame ’cause Budget’s service was renowned, AVIS could have taken their culture on board, but as always, their stuck up attitude towards everything has prevailed by the looks of it!
VERY frustrating, that said I have waited nearly an hour on several occasions with Dollar too